Invoices Reminders & Overdue Actions
Our new structure will take effect on June 1.
Mary Quesenberry
Last Update 1 个月前
Here is how invoices flow
| Day | Action |
|---|---|
| Day 1 | Invoice created and sent out to customer on the first day of the month by email. |
| 15 Days before Due Date | Customer receives an email reminder. |
| 5 Days before Due Date | Customer receives an email reminder. |
| 1 Days before Due Date | Customer receives an email reminder. |
NOTE: For customers enrolled in auto-pay, our billing system regards the autopay date (if activated) as the invoice issuance date. As a result, some customers receive their invoices at various points throughout the month, yet they all remain due by month's end. In such cases, a receipt is sent instead of an invoice. Please note: if a customer's issuance/autopay date falls late in the month, earlier reminders (such as the 15-day reminder) may not be sent if their scheduled date has already passed.
If a customer experiences financial issues, they may call DC Tech IT, LLC and request an extension to the due date, which will prevent service late fees and cancellation.
Overdue Actions
| Day | Action |
|---|---|
| 1 Day Overdue | Overdue notice sent in email |
| 15 Days Overdue (7 Days Overdue) | Interest will be added to invoice at the current rate of 2% (5%) (Service may automatically be suspended till payment) |
| 30 Days Overdue (15 Days Overdue) | Service & Subscription will be automatically suspended by billing system. When payment is made customer will need to contact DC Tech IT, LLC for reactivation of subscription/service as we will not be notified. (Activation Fee may apply. Number/Gateway may be lost.) |
| 45 Days Overdue (30 Days Overdue) | Invoice sent to collection agency |
Customers opting for paper statements will ONLY receive initial invoice (day 1) and 1 Day Overdue notice. Paper statements cost $2.50/month/statement.