Invoices Reminders
Mary Quesenberry
Last Update 3 bulan yang lalu
Here is how invoices flow
| Day | Action |
|---|---|
| Day 1 | Invoice created and sent out to customer on the first day of the month by email. NOTE: For customers enrolled in auto-pay, our billing system regards the autopay date (if activated) as the invoice issuance date. As a result, some customers receive their invoices at various points throughout the month, yet they all remain due by month's end. In such cases, a receipt is sent instead of an invoice. |
| 15 Days before Due Date | Customer receives an email reminder. |
| 5 Days before Due Date | Customer receives an email reminder. |
| 1 Days before Due Date | Customer receives an email reminder. |
If a customer experiences financial issues, they may call DC Tech IT, LLC and request an extension to the due date, which will prevent service late fees and cancellation.
Overdue Actions
| Day | Action |
|---|---|
| 1 Day Overdue | Overdue notice sent in email |
| 15 Days Overdue | Interest will be added to invoice at the current rate of 2% |
| 30 Days Overdue | Service & Subscription will be suspended. When payment is made customer will need to contact DC Tech IT, LLC for reactivation of subscription/service as we will not be notified. |
| 45 Days Overdue | Invoice sent to collection agency |
If any actions involve email correspondence, paper statements will be mailed to customers who have opted for them for the first invoice and the service cancellation notice. This may add a fee to the account due to the cost of stamps. Please give us a few days to mail these out.