How to enable Call Recording
W Derek Chappell Jr.
Last Update 3 maanden geleden
Call Recording is an add-on feature to any Hosted PBX or Hosted Call Center solution.
There are 2 methods for enabling call recording.
1. Device Level: When enabling call recording for a device any call placed or received by that device will be recorded.
2. Queue Level: When enabling call recording for a call queue any INBOUND call that routes through that queue will be recording and ONLY calls that route through that queue will be recorded.
How to enable Device Recording.
1. Go to the Users page, select a User and go to the Phones tab.
2. Select the device you want enable recording for and set Record Calls to Yes.
How to enable Call Queue Recording
1. Go to the Call Queues page, select a queue and set Record Calls to Yes.
