PBX Feature List

However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not on this list please contact our support department to determine of your request can be accommodated.

• Account Code Tracking
• Attendant Console (Web Based)
  • Answer Calls
  • Hold
  • Transfer
  • View Extension Presence
  • View Company Contacts
  • Visually Park and Retrieve Calls
  • View Call Queues and Agent Availability
• BLF / Busy Lamp Field
  • On Device
  • Mobile App Phone (Android and iOS)
  • Web App (Chrome)
  • Web Portal
  • Attendant Console
• Built in Chat
  • Customer Portal
  • Web Phone
• Call Blocking (Inbound and Outbound)
  • Anonymous Call Rejection
  • Selective Call Rejection
  • Whitelist
  • Blacklist
• Call Forwarding
  • Always
  • Busy
  • No Answer
  • Not Reachable
  • Find Me Follow Me
• Call Logging with Disposition
• Call Monitoring
  • Barge
  • Listen
  • Whisper
• Call Notify
• Call Parking
  • Dynamic Park
  • Static Park
  • Single Button Park and Retrieve with Light Indicator

• Call Pickup
  • Any User
  • Department
  • Entire PBX
  • Own Call on Another Device
• Call Recording
  • Always
  • Manually
  • Via Device
  • Via Portal
• Call Return
• Call Transfer
  • Attended Transfer
  • Blind Transfer
  • Intercom Transfer
  • Transfer to Voicemail
• Call Waiting
• Caller ID Management (Inbound and Outbound)
• Caller ID with Name
• CDRs / Call Detail Records
• Device Auto Provisioning
  • Multiple Vendor Support
  • Bulk Import
  • Remote Device Reboot
  • Custom Over-Rides
• Distinctive Ring
  • By User
  • By Department
  • By Dialed Number
  • Other Custom
• Do Not Disturb (Server Side)
• Extension Dialing
• Intercom / Paging
• MWI / Message Waiting Indicator
• Music-On-Hold
  • System Default Music-on-Hold
  • Personalized Music-on-Hold
  • Randomized
  • Custom per Call Queue
• Presence
• Privacy Features
• Simultaneous Ring
  • 1 or more SIP Devices
  • 1 or more Offnet Phone Numbers (ie Cell Phone)
  • Answer Confirmation Option
  • Call Screening Option
  • Ring Delay on Entries Option
• SIP-Tapi Support
• Three-Way Calling
• Video Support
  • H264
• Voicemail
  • Copy to other Extensions
  • Email Notification
  • Email Notification with Message Attachment
  • Operator Breakout
  • View on Web Portal, Mobile App, Web App
  • Transcription (powered by VoiceBase)
• Web User Portal
  • Access Levels
    • Office Manager
    • Standard User
    • Call Center Agent
    • Call Center Supervisor
  • Contact Widget
    • User List with Presence
    • Click to Call
    • Chat
  • Full Self-Service Feature Management
  • Inbound Call Handling Rules
  • Screen Pops
    • Answer and Reject Calls
    • Hold
    • Transfer
    • Start and Stop Recording

• ACD / Advanced Call Distribution
• Auto Attendants
  • Intro Greetings
  • Menu Greetings
  • Visual Designer
  • Record Greeting from Phone
  • Change Greeting with Star Code
  • Advanced Options
• Call Center Suite
  • Agent Support
  • Supervisor Support
  • Statistics and Reporting
  • Custom Portals
• Call Intercept
• Call Monitoring
  • Barge
  • Listen
  • Whisper
• Call Parking
  • Dynamic Park
  • Static Park
  • Single Button Park and Retrieve with Light Indicator
• Call Queues
  • Multiple Routing Options
  • Queue based Cal Recording
  • Play Message to Agent
  • Agent Management
  • Skill Based Routing
• Caller ID Manipulation
  • Inbound
  • Outbound
  • From Auto Attendant
  • From other Users
  • Per User
• Configurable Feature Codes
• CRM Integrations
  • TenFold
  • Mondago Go Communicator
  • HTTP/HTTPS URL Post
• Device Inventory Management
• Department Management
• Dial by Name Directories
• DID / Phone Number Management
  • Day / Night Mode
  • Static Routes
  • Time of Days Routes
  • Star Code Managed Routes
• Distinctive Ring
  • By User
  • By Department
  • By Dialed Number
  • Other Custom
• Extension Dialing
  • 2 Digit*
  • 3 Digit
  • 4 Digit
  • Almost Any Combination
• Fraud Detection
• Group Instant Messaging
• Hot Desking
• Hoteling
• Hunt Groups / Ring Groups
• Shared Call Appearance
  • Key System Emulation
• Time Frame Management