3

Phone Number Routing

Last Update 4 miesiące temu

How to enable Day Mode Routing Route Phone Numbers Based on Time of Day Route Phone Numbers with a Basic or Static Routing

How to enable Day Mode Routing

W Derek Chappell Jr.

Last Update 4 miesiące temu

The Day Mode feature allows a User on the PBX to toggle day/night call routing, for one or multiple phone numbers, by dialing a star code.


Some things to know.

  • Dialing *329 (*day) will toggle the feature on or off.
  • The feature requires creating a case sensitive "Day" time frame.
  • It will enable and disable the "Day" Answering Rule for the hidden "001 Inbound Route" User.


How to set it up.

1. First create a "Day" time frame. This is case sensitive. Set When to Always.
2. Next create a "Night" or "Closed" time frame. Set When to Always.
3. Go to the Users page, uncheck Hide System Users and select the 001 Inbound Route User.
4. Create an Answering Rule for the Day time frame. In most cases you will want to enable Forward Always to the intended destination like the main Auto Attendant.
5. Create an Answering Rule for the Night or Closed time frame. In most cases you will want to enable Forward Always to the intended destination like a voicemail or answering service.
6. Make sure your Answering Rules look like the image below. The Day rule MUST be the top most rule.

7. Configure your phone number(s) to route to the 001 Inbound Route User.

How to use Day Mode routing.

1. Dial *329 from any phone in the PBX. The system prompt will let you know if is enabled or disabled.

2. When enabled calls will route per the Day answering rule settings.

3. When disabled, the day rule will be ignore and calls will route per the Night answering rule settings.

Advanced Day-Mode


Advanced Day Mode is designed for Customer's that are either Multi-Entity or Multi-Location under a single PBX Domain.

This allows either Entity or Location to control their own Call Routing as needed.

To use the Advanced method, the Time-Frame and Star code will change format

Time-Frames will be configured as 'Day #' which corresponds with its Mode User.

Star code has been modified to '*329#' which corresponds with its Mode User


Please see the Examples below
001 will use TF 'Day 1' and have code *3291
004 will use TF 'Day 4' and have code *3294


Please create them in the method shown

Please do not create the Time-Frames as 'Day One' or 'Day1' as this is case/character sensitive, it must be Day(space)(#)- Day 1.


Disclaimer: If a User enters the wrong code due to a Fat-Finger mistake and triggers a mode that is not designated to them, do not worry simply revert by entering the mistaken code again.

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us